Refund policy

1. General rule

Our services involve reserved professional time and preparation. Refunds are therefore not guaranteed once a session or service has been delivered. Approved refunds are handled in line with this policy.

2. Individual sessions

More than 24 hours’ notice

You may reschedule at no cost or request a refund.

Less than 24 hours’ notice or a missed session

No refund is available and the session is counted as used.

If we cancel

If Psych Industries or the practitioner cancels, you may choose a full refund or reschedule at no cost.

If your requested time is unavailable

We will offer alternative times. If no suitable time can be agreed, you may request a full refund.

3. Packages and bundles

If you cancel before using any sessions, you may request a refund less non-refundable payment processing or disclosed administrative costs. Once sessions have started, used sessions are charged at the standard single-session rate and the remaining balance may be refunded less applicable processing or administrative costs.

Packages must be used within any stated validity period. Unused sessions after expiry are not refundable.

4. Memberships

Where a monthly membership is offered, it may be cancelled before the next billing cycle and remains active until the end of the current paid period. Refunds are not issued for partly used months, and unused membership sessions do not roll over unless the specific plan states otherwise.

5. Organisational services

Corporate and organisational engagements may also be governed by an accepted proposal or service agreement. Where that agreement is silent:

• Needs assessments are non-refundable once delivered.
• Workshops or on-site sessions cancelled with at least 7 days’ notice may be rescheduled or refunded, less confirmed travel, venue or third-party costs.
• Workshops or on-site sessions cancelled with less than 7 days’ notice are non-refundable. Rescheduling may be offered at our discretion.
• Retainers are not refundable for a billing period already in progress or completed. Cancellation requires 14 days’ notice before the next billing cycle.

6. Exceptional circumstances

We understand that emergencies occur. In exceptional circumstances, including a medical emergency, bereavement or unforeseen crisis, we may offer a reschedule, credit or partial refund at our discretion.

7. How refunds are processed

Approved refunds are returned to the original payment method. We aim to initiate them within 5 to 10 business days, but the time taken to appear in your account depends on the payment provider and your bank. Third-party processing fees may be deducted where applicable and lawful.